Sleeping Plaza Privacy Policy

Effective Date: April 2025

At Sleeping Plaza, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us—whether through our stores, websites, social media, or customer service channels. We’re committed to ensuring your data is handled responsibly and in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

We may update this policy occasionally. Significant changes will be communicated to you, but we encourage you to check this page for updates at any time.

 

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1. Why We Collect Your Personal Data

Under the PDPL, we are permitted to collect and process your personal data for specific purposes, including:

• With your consent – For example, when you sign up to receive promotional emails.
  
  

• To fulfill a contract – Such as delivering products you purchase online or in-store.
  
  

• To comply with the law – For example, responding to regulatory or law enforcement requests.
  
  

• For our legitimate business interests – Like improving customer service or preventing fraud.
  
  

 

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2. When We Collect Your Data

We may collect personal data when you:

• Make purchases online, in-store, or by phone
  
  

• Interact with our website or social media pages
  
  

• Contact our customer support team
  
  

• Visit our retail locations or car parks (CCTV surveillance applies)
  
  

• Enter a promotion, survey, or competition
  
  

• Engage with marketing emails or website cookies
  
  

• Use payment providers like Tabby, Tamara, Stripe, or Amazon Payment Services
  
  

 

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3. What Personal Data We Collect

Depending on how you interact with us, we may collect the following:

• Name, title, contact number, email, and physical address
  
  

• Order history, product preferences, and account activity
  
  

• Communication records with our support teams
  
  

• Device and browser details, IP address, and cookies
  
  

• Marketing and communication preferences
  
  

• Payment transaction details (processed securely via third-party gateways)
  
  

• CCTV footage for safety and security at our premises
  
  

• Vehicle registration details for parking areas
  
  

• Social media usernames for service interactions
  
  

We do not store full payment card details.

 

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4. How We Use Your Data

We use your data to:

• Fulfill your orders and deliver your products
  
  

• Provide support, refunds, or handle complaints
  
  

• Send you updates about your orders or account
  
  

• Improve our website, product range, and customer experience
  
  

• Prevent and detect fraudulent or illegal activity
  
  

• Send personalized marketing (only with your consent)
  
  

• Analyze shopping behavior to enhance your experience
  
  

You can opt out of marketing communications anytime.

 

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5. How We Protect Your Data

We implement strict security measures to safeguard your information, including:

• HTTPS encryption for our website
  
  

• SSL-secured payment processing
  
  

• Password-protected internal systems
  
  

• Encrypted internal networks and firewalls
  
  

• CCTV security systems in-store
  
  

• Routine security audits and system monitoring
  
  

 

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6. Who We Share Your Data With

We may share data only with trusted third parties who help us operate our business, including:

• Delivery partners and logistics providers
  
  

• Payment processors (e.g., Stripe, Tabby, Tamara, Amazon Payment Services)
  
  

• Marketing and analytics platforms (e.g., Google Analytics, Meta tools)
  
  

• IT service providers and cloud platforms (within our organization)
  
  

• Law enforcement or regulatory authorities (when required by law)
  
  

All third-party partners are bound by data protection obligations and may only use your data for the services we’ve agreed upon.

 

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7. International Data Transfers

If your data is transferred outside the UAE, it will only be shared within our corporate group and in compliance with PDPL requirements. We ensure appropriate safeguards are in place to protect your data.

 

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8. Your Rights Under UAE Law

You have the right to:

• Request access to the data we hold about you
  
  

• Correct inaccurate or outdated information
  
  

• Withdraw consent for marketing at any time
  
  

• Object to processing based on our legitimate interests
  
  

• Request erasure or restriction of your personal data where applicable
  
  

We may ask for verification of your identity when responding to these requests.

To exercise your rights, please contact us at:
📧 cs.ae@sleepingplaza.com

 

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9. Managing Your Marketing Preferences

You can unsubscribe from marketing communications by:

• Clicking “unsubscribe” in our emails
  
  

• Adjusting your preferences in your online account
  
  

• Emailing us directly at cs.ae@sleepingplaza.com
  
  

Please allow a short period for system updates to reflect your changes.

 

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10. Cookies and Tracking Tools

We use cookies and tracking tools like Google Analytics, Facebook Pixel, and Hotjar to improve your browsing experience and show relevant offers. By continuing to use our website, you agree to our use of cookies.

You can manage cookie preferences via your browser settings or visit our [Cookies Policy].

 

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11. Contact Us

For questions or concerns regarding this policy or your personal data, reach out to our team:

📧 cs.ae@sleepingplaza.com
📍 Umm Al Sheif SZR, Exit 41, Dubai - UAE